Case resolution time significantly increased, peaking in February at 7.7 days, after a period of stable performance around 1.5 days. The average resolution time is now at 4.1 days. To improve efficiency, investigate the factors causing the spike in February and implement corrective measures to bring the average resolution time back down.
Case resolution time significantly increased, peaking in February at 7.7 days, after a period of stable performance around 1.5 days. The average resolution time is now at 4.1 days. To improve efficiency, investigate the factors causing the spike in February and implement corrective measures to bring the average resolution time back down.
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